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Common Issues

Solutions to frequently encountered problems in Bartendie.

Application Performance​

Slow Loading​

If the application is slow to respond:

  1. Close and restart the application
  2. Check your device's available storage
  3. Clear the application cache:
    • Go to "Settings" > "Storage"
    • Tap "Clear Cache"
  4. Ensure you're using the latest version
  5. Reduce the size of image uploads

Battery Drain​

If Bartendie is using excessive battery:

  1. Check background activity settings
  2. Disable unnecessary notifications
  3. Reduce sync frequency
  4. Close the app when not in use
  5. Update to the latest version

Data Issues​

Missing Inventory​

If inventory items disappear:

  1. Check filters that might be hiding items
  2. Review recent changes to categories
  3. Check for accidental deletions:
    • Go to "Inventory" > "Recent Changes"
    • Look for deleted items
    • Use "Restore" function if available
  4. Check sync conflicts if using multiple devices
  5. Restore from a recent backup if necessary

Recipe Errors​

For issues with recipe data:

  1. Verify measurement units are consistent
  2. Check for duplicate ingredients
  3. Ensure all required fields are completed
  4. Look for special characters causing problems
  5. Recreate the recipe if issues persist

Event Planning Problems​

For event planning issues:

  1. Verify the event date/time format
  2. Check guest count limitations
  3. Ensure menu items are properly linked
  4. Verify inventory is sufficient
  5. Check for conflicting events

Connectivity Issues​

Sync Failures​

If synchronization isn't working:

  1. Check your internet connection
  2. Verify account credentials
  3. Force a manual sync:
    • Go to "Settings" > "Sync"
    • Tap "Sync Now"
  4. Clear sync data and restart the process
  5. Check for device restrictions

Export/Import Failures​

If data transfer is failing:

  1. Check file format compatibility
  2. Verify storage permissions
  3. Ensure sufficient storage space
  4. Try a different export format
  5. Export smaller batches of data

User Interface Issues​

Display Problems​

For interface display issues:

  1. Adjust text size in settings
  2. Check device orientation settings
  3. Verify theme compatibility
  4. Clear app cache
  5. Update the application

If menu navigation is problematic:

  1. Restart the application
  2. Reset navigation preferences:
    • Go to "Settings" > "Display"
    • Tap "Reset Navigation"
  3. Check for screen reader conflicts
  4. Verify touch screen responsiveness
  5. Update to the latest version

Shopping List Problems​

Incorrect Calculations​

If shopping lists show wrong quantities:

  1. Verify recipe measurements
  2. Check guest count accuracy
  3. Confirm inventory levels are current
  4. Review unit conversion settings
  5. Manually adjust quantities if needed

Missing Items​

If items are missing from shopping lists:

  1. Check inventory thresholds
  2. Verify recipes are properly linked to menus
  3. Ensure products are correctly categorized
  4. Review filter settings
  5. Add items manually if necessary

Barcode Scanning Issues​

Failed Scans​

If barcode scanning isn't working:

  1. Ensure adequate lighting
  2. Keep camera lens clean
  3. Hold device at appropriate distance
  4. Check camera permissions
  5. Try manual entry as an alternative

Incorrect Product Identification​

If products are misidentified:

  1. Verify barcode is clearly visible
  2. Check for damaged barcodes
  3. Try alternative scanning angles
  4. Search product database manually
  5. Report misidentified products to support

Account Issues​

Login Problems​

If you can't log in:

  1. Verify username and password
  2. Check internet connection
  3. Reset password if necessary
  4. Clear browser cache if using web version
  5. Contact support for account recovery

Subscription Issues​

For subscription-related problems:

  1. Verify payment method
  2. Check subscription status
  3. Review receipt emails
  4. Restore purchases (mobile apps)
  5. Contact billing support

Contacting Support​

If problems persist:

  1. Go to "Settings" > "Help"
  2. Tap "Contact Support"
  3. Provide detailed information:
    • Device model
    • App version
    • Steps to reproduce the issue
    • Screenshots if possible
  4. Submit your support request
  5. Check your email for responses